My partner earlier this month had to start emergency dialysis, for renal failure. Unfortunately we had already booked a ticket to Bali for July. I made contact with Air Asia hoping to actually talk to someone but of course, thinking that was absolutely ridiculous. I called numerous times only to be constantly cut off. I then tried contacting them through the live chat, only to be cut off every time we started a conversation. I have emailed numerous times and constantly get an automated response email from a do not reply email address, no one has bothered to call me, no one answers my specific questions, and now they have blocked me off facebook because I started putting my complaints through their facebook page. The service is atrocious. Our family went to Bali in January with Air Asia, Brett and I went to KL last year with Air Asia and I think that we deserve some customer service. I have asked numerous times through the emails and facebook for someone to call me and no one has. I would never, ever recommend anyone to fly Air Asia ever, you will regret it for sure.